Order and Payments

How do I make a purchase?

Select the shipping country from the menu at the top  right of the Homepage. Click on the desired product to access the relevant product page and view in detail all the information regarding the product itself. Select your configuration and click on "Add to Cart". To proceed with your purchase immediately, click on "Shop Now". To modify the content of your shopping bag and add a Gift Box and a Gift Message, click on "View and Edit Cart".

You can then proceed to the checkout by filling in all the address fields, as well as the desired payment method. To find out what payment methods are available, go to the Price and Payment Method section. Finally, check your order summary and click "Place Order”.

Once you have made your purchase, you will receive an e-mail containing a summary of your order and confirmation that it has been correctly received. 

 

Prices and Payment Methods

The prices indicated on the website are inclusive of VAT, import duties. All import duties are included in your order – the price you see is the price you pay.

Any shipping costs or payment charges shall always be communicated to the customer in advance via the website or the present conditions.

 

Secure payments

All online transactions are processed securely, guaranteeing our customers maximum security of their data. Faliero Sarti currently accepts the following payment methods:

 

Credit card payments

You can choose to pay with credit card o debit card. Accepted credit cards are:VISA, MASTERCARD, AMEX, Union Pay.

Under no circumstances and at no stage of the payment process Faliero Sarti will be able to find out the customer's card details, which are transmitted via a protected connection directly to the bank managing the transaction.

 

Have you heard of PSD2 yet?

Starting on 28 December 2020, online payments will be even more secure thanks to the new European PSD2 regulation which introduces new authentication rules. Security is extremely important to us, so we want to confirm that your information will always be encrypted and safe. We kindly remind you that credit and debit card payments are subject to validation and authorisation by us and by your bank institute. When you place an order using a credit card payment, your bank may ask you to confirm your identity using 3D Secure authentication. 3D Secure authentication reduces the number of fraudulent online activities including identity theft and unauthorised use of cards. It protects cardholder data and reduces fraud attempts. There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID. We recommend that you contact your bank to ensure that they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.

 

Paypal payments

Paypal is an absolutely secure online payment method that will allow you to pay for your order by accessing your account directly

The data relating to your account and your credit card connected to your account are managed directly by Paypal, which will provide you with an email notification after the payment has been made.

 

Bank transfer payments

You can make the transfer to the coordinates indicated in the order confirmation email within 10 days. After this deadline the order will be canceled.

Bank account details

Bank: CREDEM

Beneficiary: L'Accessorio s.r.l.

IBAN: IT 07 U 03032 02801 010 000 00 7647

Swift code. BACRIT21324

 

Why was my payment refused?

The payment may not be successful due to the following reasons:

 

Credit Card payments:

- Check your credit or debit card details and verify that your billing address matches the one associated with your card.

- The card is not authorized for international payments. 

- Your card has reached the limit for online payments. Check that the credit or debit card limit does not prevent the charge of the due amount

- The transaction page has expired

 

Paypal payments:

- Check your Paypal account and verify that the registered payment cards are up to date or that the account balance is sufficient

- Make sure your Paypal account is verified.

- the page has been left before finishing the check-out procedure.

- The transaction page has expired

In these cases, please contact Paypal for more detailed informations about your Paypal account.

 

 

Prices are all inclusive, which means they include duty and import fees.