F.A.Q. Frequently asked questions

What payment methods do you accept?

Our payment platform is with PayPal Pro which accepts Paypal payments from established PayPal accounts and also the following major credit cards Visa, MasterCard and American Express.

Is my payment safe with my credit card on your website?

Payment for your order is directly with the PayPal a secure and protected payment platform. Your credit card details are inserted directly to Paypal and cannot be read by third parties in addition, our Customer Care agents are not authorized to ask or accept your card details at any time. 

What countries do you ship to?

We ship to all countries in the European Union. ( Austria, Belgium, Bulgaria, Cyprus EU, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovacchia, Slovenia, Spain, United Kingdom).

How do you ship your products?

We ship with FEDERAL EXPRESS for our shipments within the EU and with GLS for shipments within Italy.

How much are your shipping costs?


Euro 10.00 (1 to 3 items) 

Euro 20.00 (more than 3 items)


Euro 20.00 (1 to 3 items) 

Euro 30.00 (more than 3 items) 

When will I get my order?

Orders are processed and shipped the first weekday after order placement. Please allow 2 to 3 business days for delivery.

I was not home when the courier attempted delivery. What do I do?

Monitor your shipment directly from your shipment confirmation email and contact Customer Care to assist you in contacting the courier for a second delivery attempt. Customer Care Email: customercare@falierosarti.com

What time will the courier delivery my package?

Deliveries are made Monday – Friday during the daytime from about 9am – 6pm. We suggest that you use an address where there is always someone available to receive your package.

How can I return an item?

If for any reason you are not satisfied with an order, the item(s) can be returned within 10 days for a refund. 

Returns are processed for a refund of the value of the returned merchandise only.

Please send an email to: customercare@falierosarti.com to request a Return Authorization Number.

Return shipment is free of charge.

Please keep in mind the following Return Terms and Conditions:

Faliero Sarti reserves the right to accept returns that adhere to the following terms and conditions only:

  • Return Requests must be received online as indicated above.
  • All original tags must be intact including the Faliero Sarti product tag with its security cord.
  • Item(s) cannot be worn, washed or altered in any way.
  • Item(s) must be in the same condition as sent and packaged in an orderly fashion.
  • Returns must be packaged in the Faliero Sarti box or in any box deemed adequate to protect the items during shipment.
  • Merchandise must be returned from the same country as the original shipment.
  • Returns must arrive within 10 days of receiving the Return Authorization Number .

Faliero Sarti reserves the right to refuse unauthorized returns or any return that does not meet these terms and conditions. Refused returns will be returned to the sender at the client's expense. 

The item I received is not what I expected can I exchange it for another item?

No. FALIERO SARTI issues full refunds of the value of the returned merchandise only.

I want to buy something else when I return my item. Can I use that credit?

No. FALIERO SARTI issues full refunds of the value of the returned merchandise only. 

We cannot process exchanges for another item.

How much does it cost to return an item?

Return shipment is FREE of charge. Contact customercare@falierosarti.com to obtain the RAN number and shipment instructions. 

When will I receive my refund?

When the merchandise arrives back to our warehouse it will be inspected and you will receive a confirmation email. Please allow three days for your return request to be processed. The refunded amount corresponds to the value of the merchandise.

Refunds to your credit card or pre-paid credit cards will be made to the same card as the original order. Processing time may vary by the credit card holder’s Bank Institution: normally the amount will appear on your next billing statement after a minimum of 30 days from the date of the refund request.

Refunds for items paid by Paypal will be refunded to the original Paypal account.

I cut off the brand tags and the FALIERO SARTI product tag, can I still return the item?

No. Items must be new and with all the tags fully intact as they were received. 

Prices are all inclusive, which means they include duty and import fees.